Job Title: IT Support Specialist

Responsibilities of the IT Support Specialist:
McLane Advanced Technologies is seeking an IT Support Specialist to support a Department of Energy (DOE) contract in Albuquerque, NM. This role is vital to ensuring the seamless operations of IT systems, providing expert-level support, and maintaining a high level of technical proficiency to address complex challenges.

The IT Support Specialist will: 

• Deliver second-tier support to end-users for a variety of IT systems, including PCs, servers, mainframe applications, and hardware, ensuring quick resolution of escalated issues.
• Handle complex technical issues that exceed the scope of first tier help desk support, leveraging advanced troubleshooting techniques to restore functionality efficiently.
• Work closely with network services, software systems engineering, and application development teams to diagnose and resolve root cause of issues, ensuring minimal disruption to users.
• Recreate user-reported issues in controlled environments to analyze and identify solutions, ensuring thorough resolution of recurring problems.
• Propose and implement system modifications or improvements to prevent future technical issues and enhance user experience.  
• Stay current with advancements in technology and maintain a high level of technical skill and expertise in relevant fields to provide cutting-edge support and solutions.

Qualifications: 
 

• Bachelor’s degree with 5+ years of experience or associate’s degree with 7+ years of relevant experience in IT support.
• Proven experience providing second-tier IT support in complex environments.
• In-depth knowledge of PC hardware, server, systems, mainframe applications, and IT troubleshooting.
• Strong interpersonal and communication skills to interact with technical teams and end-users effectively.
• Exceptional problem-solving abilities, with a proactive and customer-focused approach to IT support.
• Active DOE or DOD Security Clearance

About McLane Advanced Technologies
Headquartered in Tysons Corner, VA, McLane Advanced Technologies is a small business that specializes in providing industry-leading Logistics and Technology services to the Department of Defense, Federal Government, and the private sector. MAT is a recognized leader in designing, developing, implementing, and sustaining mission-critical logistics systems and software solutions. MAT is an Oracle Platinum Partner, SAP Partner and Premier Business Partner of the IBM Corporation. MAT offers a rich corporate culture with driven and determined leadership in a dynamic environment that was founded on openness and success. We enjoy an energetic and fun atmosphere in a culture of mutual respect. At MAT, we build upon the principals and traditions of our military. Personal responsibility, accountability and strong work ethic are a must. Our clients benefit from working alongside a winning team of smart, hard-working, creative, and successful professionals. By becoming part of the MAT team: our employees will share in our entrepreneurial spirit and success.

For more information on McLane Advanced Technologies, please visit us at www.mclaneat.com.

Please send your resume to recruiting@mclaneat.com. McLane Advanced Technologies is an equal opportunity employer.